Small Business Server 2003 Device CAL- OEM White Box Package The Microsoft Client Device Access License Pack for Small Business Server 2003 product supports 5 Client Access Licenses. There is no software media included in the kit. Package includes: Card Win SBS CAL 2003 English Device 5-CAL OEM COA - Win SBS CAL 2003 COA ORY OEI SA 5 Clt Device CAL PID3 Grp088 Packaged in padded envelope DEFECTS - For defective media or components on OEM software, dealer must contact Q-Media at 800-227-6197. For a problem with the COA: 1) If the COA is torn or damaged, Microsoft can provide the customer with a replacement. Contact Microsoft directly. 2) If the COA is lost or missing, the customer needs to send an email to: microsoftoem.systembuilder@csgopenline.com This group will then respond and initiate the process for providing a replacement COA.